Return, Exchange & Refund Policy

RETURN

For hygienic purposes, we do not accept returns and exchanges for our products to ensure the quality of our swimwear and other pieces.

We only accept returns in below condition,
i) Defective Items caused by manufacturer
ii) Wrong items sent

We apologise if you encounter the above conditions, please Contact Us within 24 hours upon receiving the items to seek our advice.

Returned items must be sent back to The Lust 30 within 5 days after receiving the products and the courier fees are non-refundable.

The item is your responsibility until it reaches us. So, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and keep the tracking number with you till we received the items.

Once we received the returned items, we will inform you by email.

We understand the return process could be hassle, so we do offer partial refund to customer if customer is able to prove there's a problem with the product and agrees to keep the defective product. The Lust 30 reserves the right to approve or reject this request. And all the decisions are final.

If the said refund has been approved, we will send you a credit ticket that you must utilise to purchase any item available in The Lust 30 store within 90 days. Items that you purchase with the credit ticket will not be entitled for any additional reward point. And if partial refund has been made, the reward point will be deducted from your account too.
Return will not be entertained and rejected even the items have delivered to us, if
i) You ship the return items after 5 days of receiving the items
ii) Wrong sizing, damaged and wrong address provided due to customer's negligence
iii) Change of mind
iv) Failure to attach the original tag and original packaging as received
v) Defect is caused by customer
vi) Item has been worn, washed and altered.

 

Please also read the Product Care.

 

EXCHANGE

We apologise that we do not provide items exchange for any reason of return. Upon the approval, we will issue a credit ticket to you that you can use in repurchasing the same item or purchase new items available in our online store within 90 days. If you purchase items that exceeds the credit ticket value, you should pay the remaining balance during checkout.

 

REFUND

Refund will be given in the form of credit ticket which will be valid for 90 days. You can use it to purchase any item available in The Lust 30.

Refund as money returned will only be accepted when the shipping & delivery has a defect. The request will not be entertained after 120 days upon payment and order have made. Please read the Shipping & Delivery to understand the terms & conditions.

 

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